We are looking for an experienced and competent Shift Leader to join our growing team with the Response Coordination Centre (RCC) at DAI. The RCC is the central function within DAI for effectively addressing and coordinating the speedy resolution of incidents reported by our customers.
This is an excellent career development move for an experienced Technical Analyst that wants to lead a group of high calibre analysts to meet KPIs and ensure Service Level Agreements are adhered to. You will be given full support to grow and develop your career at DAI and be rewarded well for hard work and commitment to the team. You will be choosing a career with a hugely successful company that is growing year on year and is looking for ‘life-long’ colleagues to grow with it.
DAI is one of the world’s foremost providers of technology solutions to the Warehousing and Logistics industry, with reference sites around the world for many of the world’s largest companies. The RCC is a shift based environment; hence any successful candidate would be expected to work shifts around the clock.
This individual will oversee daily operations during scheduled shifts. This will include managing all incoming DAI customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to form an efficient handover process between shifts to take place. You will be responsible for ensuring key team members are performing on your shift and meet daily targets. Ultimately, you will make sure all aspects of daily operations on your shift run smoothly whilst implementing efficient workflows.
If you are a natural leader committed to high quality service and have experience in our industry, we’d like to meet you!
Responsibilities
Benefits
Essential Skills
Desired Skills
Experience
Aberdeen
3 Kingshill Park,
Venture Drive,
Westhill, Aberdeenshire,
AB32 6FL
United Kingdom
Basel
Clarastrasse 15,
Postfach
CH-4005
Basel
Switzerland
London
18 Bedford Row,
London,
WC1R 4EQ
United Kingdom
Manchester
Milan Court,
Bird Hall Lane,
Stockport,
SK3 0WZ
United Kingdom
Shanghai
Unit 2316, 5 Corporate Avenue,
150 Hubin Road,
Huangpu District,
Shanghai 200010
China