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Omni-Channel

For today’s retailers, customer expectations are being set by a new generation of shoppers. Whether shopping online via a desktop or mobile device, by telephone or in a physical store, customers expect a choice of home delivery, click & collect or purchase in store – any purchase channel coupled to any delivery channel. This is Omni-Channel retailing. Warehouse Management Systems from the major global vendors have lagged behind when it comes to specialist functionality required to optimise eCommerce operations in this Omni-Chanel environment.

Not only have DAI been immersed in eCommerce from its outset through the delivery of Matflo fulfilment software solutions to the industry’s trailblazers, we are also leaders in omni-channel fulfilment solutions. Handling both store replenishment and eCommerce fulfilment places specialist demands on the WMS. Matflo WMS delivers niche functionality to enable efficient omni-channel fulfilment. This includes:

  • Handling of diverse order types with highly different characteristics within a single omni-channel WMS solution – eCommerce and retail store replenishment
  • Diversity of handling – cases, retail units, large palletised items etc.
  • Dynamic order processing and re-evaluation of the order well at regular intervals to handle continuous order receipt
  • Replenishment logic which factors in product historical movement speed and real-time order demand, and continually re-prioritises the task list as these factors change
  • Different picking strategies depending on order type
  • Full support for automation
  • For home delivery and Click & Collect channels, integration with the Matflo CMS (Carrier Management System) to provide dynamic and accurate order prioritisation based on delivery promise, select the optimum parcel carrier and print the required carrier label

Our typical solutions within this industry are based on the following products:

Matflo Warehouse Management System
Matflo Warehouse Management System
Control the movement and storage of materials within a warehouse or distribution centre...
Matflo Warehouse Control System
Matflo Warehouse Control System
Coordinates the activities of the various material handling sub-systems within the warehouse or DC...
Matflo Fulfilment Centre Management System
Matflo Fulfilment Centre Management System
Management of retail outlet or distribution centre ‘dark store’ that caters for online shopping...
Matflo Transport Management System
Matflo Transport Management System
Scheduling and subsequent management of truck movements beyond the confines of the warehouse or DC...
Matflo Carrier Management System
Matflo Carrier Management System
Delivers complete control and visibility of the home delivery process, specifically designed for high volume operations...
Matflo Click & Collect
Matflo Click + Collect
Management of the pick-up of an on-line order at a designated end destination...
Matflo 360˚
Matflo 360˚
Secure web portals to allow customers and suppliers visibility into their own specific supply chains...
Matflo In-Store
Matflo In-Store
Optimises the utilisation of existing store inventory and labour resource to maximise omni-channel sales and improve the customer experience...
Matflo Hub
Matflo Hub
Management of vehicle movements within your operational hub...
Matflo Reporting
Matflo Reporting
Independent, fully configurable user interface and reporting component...

 

We are specialists in our sectors, with an in-depth knowledge of particular technologies, ensuring that you, our customers get the best solutions for your requirements. We always look to deliver solutions based on standard products, be that driven by Matflo, or other market leading third party offerings.

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